Active Listening

• https://www.youtube.com/watch?v=qXjgpYevUww

  • Be present in the conversation

  • Repeat back to the person in a short and casual way what you just understood they said

  • Emotion labelling

    • “It sounds like you have a hard time”

    • “I guess you’re happy this is over”

  • “You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you.” - Dale Carnegie